SD0-401 exam dumps

IT-Tests.com is the only website which is able to supply all your needed information about SDI certification SD0-401 exam. Using The information provided by IT-Tests.com to pass SDI certification SD0-401 exam is not a problem, and you can pass the exam with high scores.

Do you want to pass the SDI SD0-401 exam better and faster? Then please select the IT-Tests.com. It can help you achieve your dreams. IT-Tests.com is a website that provide accurate exam materials for people who want to participate in the IT certification. IT-Tests.com can help a lot of IT professionals to enhance their career blueprint. Our strength will make you incredible. You can try a part of the questions and answers about SDI SD0-401 exam to test our reliability.

Education degree does not equal strength, and it does not mean ability. Education degree just mean that you have this learning experience only. And the real ability is exercised in practice, it is not necessarily linked with the academic qualifications. Do not feel that you have no ability, and don't doubt yourself. When you choose to participate in the SDI SD0-401 exam, it is necessary to pass it. If you are concerned about the test, however, you can choose IT-Tests.com's SDI SD0-401 exam training materials. No matter how low your qualifications, you can easily understand the content of the training materials. And you can pass the exam successfully.

IT-Tests.com not only provide the products which have high quality to each candidate, but also provides a comprehensive after-sales service. If you are using our products, we will let you enjoy one year of free updates. So that you can get the latest exam information in time. We will be use the greatest efficiency to service each candidate.

Exam Code: SD0-401
Exam Name: SDI (Service Desk Foundation Qualification)
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 118 Questions and Answers
Last Update: 2013-10-29

SD0-401 (Service Desk Foundation Qualification) Free Demo Download: http://www.it-tests.com/SD0-401.html

NO.1 What is a best practice for demonstrating personal accountability in your work.?
A. Blame others for mistakes.
B. Never admit that you made a mistake.
C. Perform your duties in a manner that meets with company policy.
D. Work according to your mood.
Answer: C

SDI exam dumps   SD0-401 questions   SD0-401 exam prep   SD0-401   SD0-401 original questions

NO.2 When you have a call that cannot be resolved, what is the last step you will take prior to disengaging
from the customer?
A. Confirm the details provided by the customer.
B. Determine the priority of the Incident.
C. Set the customer expectation for the next contact.
D. Verify the customer eligibility for service.
Answer: C

SDI   SD0-401   SD0-401 answers real questions

NO.3 Which is a common physical symptom of stress?
A. You are more susceptible to colds.
B. You rarely take lunch breaks.
C. You work longer hours.
D. Your colleagues all seem busy.
Answer: A

SDI   SD0-401   SD0-401 dumps   SD0-401   SD0-401   SD0-401 certification training

NO.4 What information must be logged for every Incident?
A. A corrected version of the customer description of the Incident.
B. A note aboutthe customer preferred desksidetechnician.
C. Any commitments made to the customer.
D. Your opinion about the customer technical expertise.
Answer: C

SDI   SD0-401 original questions   SD0-401   SD0-401   SD0-401

NO.5 Which statement best describes a good leader?
A. Good leaders demonstrate absolute control over their teams.
B. Good leaders do not need to offer incentives.
C. Good leaders encourage initiative.
D. Good leaders make all the decisions for their staff.
Answer: C

SDI   SD0-401 questions   SD0-401 certification training   SD0-401 test

NO.6 Which of the following techniques is the best one for reducing and eliminating conflict during a call?
A. Match the customer attitude.
B. Refrain from interrupting the customer.
C. Stop using the customer name.
D. Tell the customer you feel sorry for them.
Answer: B

SDI   SD0-401   SD0-401   SD0-401

NO.7 What type of question will best encourage a customer to talk more about their Incident?
A. Closed questions.
B. Open questions.
C. Technical questions.
D. Personal questions.
Answer: B

SDI braindump   SD0-401 dumps   SD0-401

NO.8 What is the best reason for using a standard greeting when answering telephone calls?
A. Using a standard greeting complies with Service Desk standards.
B. Using a standard greeting ensures consistent service.
C. Using a standard greeting makes the customer feel humble.
D. Using a standard greeting prevents individuals developing their own greetings.
Answer: B

SDI exam   SD0-401 braindump   SD0-401 test   SD0-401 certification training   SD0-401 test answers

NO.9 Your help desk/Service Desk wishes to become a model for best practice, what is one of the main
sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C

SDI exam simulations   SD0-401   SD0-401   SD0-401   SD0-401 test   SD0-401

NO.10 What is a best practice for reducing conflict?
A. Agree with the customer.
B. Interject your opinion into the conversation.
C. Let the customer know that you are in charge.
D. Show the customer respect.
Answer: D

SDI   SD0-401 answers real questions   SD0-401   SD0-401 test questions

NO.11 What is the best way of using silent time effectively?
A. Build a rapport with your customer.
B. Check your e-mail.
C. Identify the best time for your break.
D. Write an e-mail to a colleague.
Answer: A

SDI dumps   SD0-401   SD0-401 exam   SD0-401   SD0-401 demo

NO.12 What is the best description of your role in supporting customers?
A. Avoid confrontation at all costs.
B. Deliver consistent, high quality support.
C. Escalate calls as appropriate.
D. Minimise talk time.
Answer: B

SDI   SD0-401 exam prep   SD0-401   SD0-401

NO.13 What is a benefit of teamwork?
A. Better time management.
B. Higher employee morale.
C. Improved conformity.
D. Increased competition.
Answer: B

SDI exam simulations   SD0-401 original questions   SD0-401   SD0-401 exam prep

NO.14 What factor is most important in determining the priority of an Incident?
A. The caller connection to the Service Desk.
B. The caller emotional state.
C. The Incident impact on the business.
D. The Incident impact on the Service Desk.
Answer: C

SDI   SD0-401   SD0-401

NO.15 What is a best practice to follow when documenting an Incident?
A. Always take a break before you write anything down.
B. Avoid making negative references about the customer in the documentation.
C. Make sure that others know how the customer treated you by documenting the interaction.
D. Use emoticons to communicate the personality of a customer.
Answer: B

SDI   SD0-401   SD0-401 certification training   SD0-401 practice test

IT-Tests.com offer the latest 70-321 Questions & Answers and high-quality MB6-870 PDF Practice Test. Our 00M-503 VCE testing engine and MB3-700 study guide can help you pass the real exam. High-quality MB6-889 Real Exam Questions can 100% guarantee you pass the exam faster and easier. Pass the exam to obtain certification is so simple.

Article Link: http://www.it-tests.com/SD0-401.html