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Exam Code: EX0-101J
Exam Name: EXIN (ITIL Foundation V 3.0 & ITIL Foundation (EX0-101日本語版))
Free One year updates to match real exam scenarios, 100% pass and refund Warranty.
Total Q&A: 80 Questions and Answers
Last Update: 2013-10-08
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NO.1 大事件は、下記 のどれを要求しますか。
A. 別のプロシージャ
B. より少ない緊急
C. より長い時間スケ ール
D. より少ないドキュ メンテーション
Answer: A
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NO.2 どのプロセスは ビジネス、サービス、コンポーネントのサブプロセスを含みますか。
A. 容量管理
B. インシデント管理
C. サービスレベル管 理
D. 財務管理
Answer: A
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NO.3 下記のどちらが サービス要求の最高の説明ですか。
A. 情報（アドバイス）のための、または、標準的な変化のためのユーザーからの要請
B. 顧客はほしく、代 金を払う用意ができているもののすべて
C. セルフヘルプ Web ベースのインタフェースを介してユーザによって入力されるすべての
要求や需要
D. ローリスクで、 変更諮問委員会(CAB) 会 のない変更マネージャーによって承認することが
できる変更(RFC) の任意 の要請
Answer: A
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NO.4 どのプロセスが IT サービスをモニターし、 パフォーマンスが下記の許容限度を下回る
ときに検知することに関係しますか。
A. サービス資産管理および構成管理
B. イベント管理
C. サービス? カタログ 管理
D. 問題管理
Answer: B
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NO.5 次のリストを考 慮してください:
1. 権限を変更
2. マネージャーを変更
3. 変更諮問委員会（CAB ）
下記のどれが上記の項目の最高の説明でしょうか。
A. ジョブの説明
B. 機能
C. チーム
D. 役割、人々または グループ
Answer: D
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NO.6 下記のどれがサ ービス? レベル管理の目的ですか。
A. 現在の IT サービスをサポートするために必要なサービス操作の活動を実施すること
B. 十分なキャパシテ ィーがサービス の合意 されたパフォー マンス を供給するため に提供 さ
れていること を確認すること
C. サービス? カタログ を作成し住むこと
D. IT サービスの合意されたレベルが現在のすべての IT サービスに提供されることを保証す
ること
Answer: D
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NO.7 サー ビス· ライフサイクルのどの段階で、 新たなサービスを動作させるために必要なプ
ロセスが定義されるべきですか。
A. サービス設計：プロセスを設計する。
B. サービス戦略：製 品を開発する
C. サービス移行：配 備のために計画を立てて準備をする。
D. サービスオペレー ション：IT 運用管理
Answer: A
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NO.8 次のどちらが新しいサービスの実装 を 可能にするために、 サ ービスの移行に渡さ れ る
情報を含んでいますか。
A. サービス? オプション
B. サービストランジ ションパッケージ（STP ）
C. サービス? デザイン? パッケージ（SDP ）
D. サービス憲章
Answer: C
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