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2014年7月9日星期三

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Exam Code: EX0-001
Exam Name: ITIL Foundation (syllabus 2011)
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EX0-001 Practice Exam Total Q&A: 424 Questions and Answers
Last Update: 2014-07-09

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Exam Code: EX0-002
Exam Name: PRINCE2 Foundation - Exam
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Last Update: 2014-07-09

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NO.1 How many tasks does the product-based planning technique describe?
A. One
B. Two
C. Three
D. Four
Answer: D

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NO.2 Which may be funded from a risk budget?
A. Corrections due to off-specifications
B. Impact analysis of requests for change
C. Implementation of a fallback plan
D. Preparation of the Risk Management Strategy
Answer: C

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NO.3 Which of the following statements about the Project Initiation Documentation are true?
1.The Project Initiation Documentation is used to ensure that a sound basis exists.
2.The Project Initiation Documentation should be updated at the end of each stage to reflect the
current status of a project before the Project Board authorizes a project,
A. Only 1 is true
B. Only 2 is true
C. Both 1 and 2 are true
D. Neither 1 or 2 are true
Answer: C

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NO.4 Which is an objective of the quality review technique?
A. To identify a product's quality criteria
B. To provide assurance that the project is being conducted properly
C. To assess that a product conforms to set criteria
D. To ensure that staff are properly trained in the quality methods
Answer: C

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NO.5 Which is the purpose of the Change theme?
A. Prevent change to baselined products
B. Identify, assess and control any potential and approved changes to baselined products
C. Establish mechanisms to monitor and compare actual achievements against those planned
D. Assess and control uncertainty
Answer: B

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NO.6 When considering risks, which describes an opportunity in a project?
A. An uncertain event that could have a negative impact on objectives
B. An uncertain event that could have a favourable impact on objectives
C. An event that has occurred resulting in a negative impact on objectives
D. An event that has occurred resulting in a favourable impact on objectives
Answer: B

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NO.7 If an informal issue is defined as a problem or concern, where should it first be recorded?
A. Issue Register
B. Risk Register
C. Daily Log
D. Exception Report
Answer: C

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NO.8 What is the first task of product-based planning?
A. Produce the Initiation Stage Plan
B. Write the Project Product Description
C. Identify dependencies
D. Create the product breakdown structure
Answer: B

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2014年6月8日星期日

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Exam Code: ITSM20F
Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
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Exam Code: EX0-001
Exam Name: ITIL Foundation (syllabus 2011)
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Last Update: 2014-06-08

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NO.1 What would you call the groups of people who have an interest in the activities, targets,
resources and deliverables from service management?
A. Employers
B. Stakeholders
C. Regulators
D. Accreditors
Answer: B

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NO.2 What are the categories of event described in the UIL service operation book?
A. Informational, scheduled, normal
B. Scheduled, unscheduled, emergency
C. Informational, warning, exception
D. Warning, reactive, proactive
Answer: C

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NO.3 Which of the following should be documented in an incident model?
1.Details of the service level agreement (SLA) pertaining to the incident
2.Chronological order of steps to resolve the incident
A. 1 only
B. 2 only
C. Both of the above
D. Neither of the above
Answer: B

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NO.4 What is the name of the group that should review changes that must be implemented faster
than the normal change process?
A. Technical management
B. Emergency change advisory board
C. Urgent change board
D. Urgent change authority
Answer: B

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NO.5 Which one of the following do technology metrics measure?
A. Components
B. Processes
C. The end-to-end service
D. Customer satisfaction
Answer: A

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NO.6 Which of the following options is a hierarchy that is used in knowledge management?
A. Wisdom - Information - Data - Knowledge
B. Data - Information - Knowledge - Wisdom
C. Knowledge - Wisdom - Information - Data
D. Information - Data - Knowledge - Wisdom
Answer: B

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NO.7 Which process or function is responsible for monitoring activities and events in the IT
infrastructure?
A. Service level management
B. IT operations management
C. Capacity management
D. Incident management
Answer: B

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NO.8 Which two processes will contribute MOST to enabling effective problem detection?
A. Incident and financial management
B. Change and release and deployment management
C. Incident and event management
D. Knowledge and service level management
Answer: C

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