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Exam Code: ITIL-F
Exam Name: ITIL Foundation
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Last Update: 2014-05-13

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Exam Code: ISO20KF
Exam Name: ISO / IEC 20000 Foundation
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Exam Code: EX0-111
Exam Name: Green IT Citizen
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EX0-111 Exam Cram Total Q&A: 40 Questions and Answers
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NO.1 Which role is responsible for carrying out the activities of a process?
A.Process owner
B.Change manager
C.Service manager
D.Process practitioner
Answer: D

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NO.2 Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A.Service level management
B.IT operations management
C.Capacity management
D.Incident management
Answer: B

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NO.3 Which of the following would be used to communicate a high level description of a major change that
involved significant cost and risk to the organization?
A.Change proposal
B.Change policy
C.Service request
D.Risk register
Answer: A

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NO.4 At which stage of the service lifecycle should the processes necessary to operate a new service be
defined?
A.Service design: Design the processes
B.Service strategy: Develop the offerings
C.Service transition: Plan and prepare for deployment
D.Service operation: IT operations management
Answer: A

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NO.5 The design of IT services requires the effective and efficient use of "the four Ps". What are these four
Ps?
A.People, process, partners, performance
B.Performance, process, products, plans
C.People, process, products, partners
D.People, products, plans, partners
Answer: C

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NO.6 Which of the following options is a hierarchy that is used in knowledge management?
A.Wisdom - Information - Data - Knowledge
B.Data - Information - Knowledge - Wisdom
C.Knowledge - Wisdom - Information - Data
D.Information - Data - Knowledge - Wisdom
Answer: B

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NO.7 Which of the following is an objective of business relationship management?
A.To identify patterns of business activity
B.To ensure high levels of customer satisfaction
C.To secure funding to manage the provision of services
D.To ensure strategic plans for IT services exist
Answer: B

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NO.8 Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
A.Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B.Public frameworks are always cheaper to adopt
C.Public frameworks are prescriptive and tell you exactly what to do
D.Proprietary knowledge has been tested in a wide range of environments
Answer: A

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Exam Code: EX0-111
Exam Name: EXIN (Green IT Citizen)
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Total Q&A: 40 Questions and Answers
Last Update: 2013-12-26

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NO.1 What does influence the cost of electricity?
1. The cost of fuel and capital
2. The cost of transmission and local distribution
3. Regulation
A.All of the above
B.only 1
C.only 1 and 2
Answer: A

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NO.2 What does sustainable development mean.?
A.To create a balance between the demand for timber and the maintenance of the health and biodiversity
of the forests
B.To make use of renewable energy in order to reduce greenhouse gas effects
C.To meet the needs of the present without compromising the ability of the future generations to meet
their own needs
Answer: C

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NO.3 What is environmental responsibility about?
A.Protecting the health, balance and diversity of human and natural resources
B.The need to consider the well being of the environment
C.Both
Answer: C

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NO.4 Which puts IT in an excellent position to contribute to a sustainable world?
A.IT is not a big consumer of electricity.
B.IT does not create a lot of waste.
C.IT can help other industries to work more efficiently.
Answer: C

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NO.5 Which IT alternative(s) can help cut down travel expenses?
A.Electronics documents
B.Telepresence
C.Virtualization
Answer: B

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