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Exam Name: Avaya Aura(TM) Communication Manager and CM Messaging (R6.0) Implementation Exam
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6002-1 Real Questions Total Q&A: 69 Questions and Answers
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Exam Name: Avaya IP Office Configuration and Maintenance Exam
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NO.1 .What is the format for an ARS short rode to dial a telephone number on a SIP line with Trunk ID 20?
A. Number: N;
Telephone Number: N ± @ s i pp r pv i de r. co
Feature: Dial Line Group 20
B. Number: N
Telephone Number: N @sipprpvider.com
Feature: Dial
Line Group 20
C. Number: N;
Telephone Number: Nsi7204441000
Feature: Dial
Line Group 20
D. Number: N;
Telephone Number: N sipprpvider
Feature: Dial
Line Group 20
Answer: A
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NO.2 Which application will allow a system administrator to see historical inbound and outbound traffic
information on a trunk in the IP Office?
A. Advanced Summary Reporter
B. CallDetail Reporter
C. System Status Application
D. Historical Reporting Application
Answer: C
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NO.3 When testing an implementation, users are attempting to dial out of the system (outbound tall) and they
receive the message Unobtainable
on the display of their telephones, and the tall fails.
What is the cause of the problem.?
A. The user rights are not defined.
B. The upgrade license is not valid in the IP Office.
C. The lines on the system are out of service.
D. The users have not been assigned a direct dial code.
Answer: C
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NO.4 After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420
DS telephone.
What will resolve the problem?
A. Start the IP Office Manager application.
B. The 5420 DS is corrupted and must be replaced.
C. If IP Office does not restart correctly. Power-off and power-on IP Office and the problem will be
corrected.
D. The CCR lost connection to IP Office. Wait until the LED on the CCR status turns green again and the
telephone will start to work.
Answer: A
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NO.5 The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified
extension at a specified time. The telephone will display "Alarm" and the prompt that will play is. "This is
an alarm call please hang up".
Which description is true?
A. The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
B. The telephone display message cannot be changed.
The prompt cannot be changed.
C. The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D. The telephone display message can be changed.
The prompt can be changed by telephone or can use a .wav file.
Answer: D
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NO.6 Which application can be used in conjunction with one-X Portal to provide full softphone and call
handling capability for users?
A. IP Office Voice Portal
B. IP office Video Softphone
C. IP Office Phone Manager Pro
D. IP Office Softconsole
Answer: B
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NO.7 Calls into the IP500 are not ringing to the expected user.
Which statement correctly describes how the Call routing is validated?
A. Use the System Status Application (SSA) to see what user the call is ringing to.
B. Use Customer Call Status (CCS) to see what user the call is ringing to.
C. Capture a System Monitor trace and escalate to Avaya for an answer.
D. Wait until the system Is Idle and place test calls so you can hear which telephone is ringing.
Answer: A
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NO.8 A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to
retrieve voicemail messages and are not using Microsoft Exchange as the message store.
Which protocol must be configured in Microsoft Outlook to access their messages?
A. POP3
B. IMAP
C. HTTP
D. MAPI
Answer: B
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