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NO.1 Which IBM SmartCloud Control Desk edition would include applications and capabilities to
manage the data centers of multiple customers?
A. Everyplace
B. Entry Edition
C. Service Provider offering
D. IBM SmartCloud Control Desk
Answer: C
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NO.2 Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose
three.)
A. Importing data
B. Managing changes
C. Managing IT assets
D. Administering self-service
E. Managing configuration items
F. Working with incidents and problems
Answer: B,D,F
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NO.3 What is the only IBM SmartCloud Control Desk edition available to customers using the
Software as a Service model from IBM?
A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk Entry Edition
C. IBM SmartCloud Control Desk Service Provider Edition
D. IBM SmartCloud Control Desk Service Request Edition
Answer: A
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NO.4 Which action can update Actual Configuration Items (CI) information?
A. Promotion
B. Asset/CI Link
C. Update Promotion
D. IBM Tivoli Integration Composer Data Load
Answer: D
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NO.5 Which two criteria can be applied in the Response Plan application? (Choose two.)
A. Assign Labor
B. Apply Solution
C. Apply Security
D. Assign Vendor
E. Assign Material
Answer: B,D
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NO.6 When a bulletin board message has been created and approved, what happens if no audience
is specified?
A. An error is generated.
B. The message will be visible to all users.
C. The message will not be visible to any user.
D. The message will only be visible to the creator.
Answer: B
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NO.7 IBM SmartCloud Control Desk is an IT Infrastructure Library compliant solution that includes
which features?
A. Self Service Catalog, Change/Configuration/Release Management, and Event Management
B. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and
Compliance Management
D. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset
Lifecycle and Compliance Management
Answer: C
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NO.8 Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?
A. It can process encrypted messages.
B. It can process digitally signed messages.
C. It supports POP3 and IMAP protocols only.
D. It does not support embedded attachments.
Answer: C
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